UnitedHealthcare Community Plan
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To learn more about the Dual Special Needs Plan (DSNP), please contact your Provider Advocate or view our DSNP programs on UHC On Air. 

Instructions for Accessing UHC On Air Videos

To access UHC On Air:

  1. Sign in to UnitedHealthcareOnline.com using your Optum ID.
  2. Click on the UHC On Air app on your Link dashboard.
  3. Select the UHC News Now channel on UHC On Air, then select one of the DSNP programs to view.
Please select the state where you practice.

UnitedHealthcare Community Plan Kansas Providers

UnitedHealthcare Community Plan of Kansas

We insure more pregnant moms, more children, and more aged, blind and persons with disabilities than anyone else. No one has a larger list of doctors and hospitals. We're a leader in working with community organizations to help the uninsured become insured, and the insured to get the best medical care possible. We're a leader in the effort to understand the social and cultural causes of disease. UnitedHealthcare has been in your community for years. We look forward to partnering with you.

UnitedHealthcare Community Plan Added to Electronic Payments & Statements (PDF 59.89 KB)

Issues Log

The Provider Issue Log is updated on a weekly basis and provides the status, resolution and timing of global issues impacting multiple providers. Click here (PDF 146.34 KB) to access the current Provider Issue Log (issues posted since 2015. 

Click here (PDF 679.43 KB) to access an archive of past issues (issues posted from 2012 through 2014).

Provider Advocate Contact Information

Providers may click here (PDF 118.09 KB) to access the HCBS Provider Advocate Territory Map to identify the Provider Advocate in your area.

United IDD Provider Billing Guidelines
Click here (PDF 129.58 KB) for the current guidelines.
Click here (PDF 196.56 KB) for Atypical Provider Billing Bulletin.

Billing Issues Related to NPI Number
Providers who are experiencing claim issues related to NPI number may click here (PDF 105.34 KB) for suggested steps to follow to help identify and correct the provider NPI issue.

UnitedHealthcare Provider Contact List

View Provider Contact List details

UnitedHealthcare’s provider support teams are available to assist Kansas Providers. 

Call Center Support

Provider Services Call Center  


Prior Authorization Call Center


UHCOnline Customer Service (website assistance)

866-842-3278 Option 2


Physical Health Providers

Network Team for contracting/credentialing           


Provider Advocate Team



Physical Health Provider Advocate Map (PDF 253.57 KB)



Behavioral Health/Substance Use Disorder Providers

Customer Care Professional Call Center


Provider Relations Lead Monica Meek


Fax authorizations or provider concerns


Sandra K Hashman-Evans, Executive Director

Sandra.hashman@optum.com; 913-333-4051


Nursing Facilities

Mona Hull, Provider Advocate Manager

Mona_hull@uhc.com; 612-642-7797

Michelle Cowen, Provider Advocate

michelle.cowen@optum.com; 913-323-1037


Nursing Facility Provider Advocate Map  (PDF 77.83 KB)


Home and Community Based Service Providers


HCBS Provider Support Team Email


Krista Hayes, Associate Director

kristahayes@uhc.com; 913-333-4013

Cynthia Henderson, Manager

cynthia_henderson@uhc.com; 913-802-5635

Eric Rholes, Provider Advocate, Northeast Kansas

eric.rholes@uhc.com; 913-333-4028

Melissa Shumaker, Provider Advocate, Southeast

melissa_shumaker@uhc.com; 417-553-3145

Jessica Cook, Provider Advocate, Southcentral/Southwest

jessica_cook@uhc.com; 763-283-4479

Jennifer Crawford, Provider Advocate, Northcentral/Northwest

Jennifer_crawford@uhc.com; 952-406-4096

Home and Community Based Services Provider Advocate Map  (PDF 118.09 KB)

Vision Providers

OptiCare Provider Support Center




Pharmacy Providers

OptumRx Help Desk – for pharmacy claim


OptumRx Network Management


Jennifer Murff, Kansas Pharmacy Manager

Jennifer.Murff@uhc.com; 913-333-4002


Dental Providers

Provider Services Call Center



Transportation Providers

LogistiCare Provider Support Line



Provider Administrative Guide

Click here to access the UnitedHealthcare Provider Administrative Guide.

HPV Home


The HPV Home site is the CDC website for the public and health care professionals. Healthcare professional information includes:
• CME opportunities
• Fact Sheets and schedules
• Tools and materials for your office
• Information to provide to parents (English/Spanish)
• Recommendations for leading the conversation about HPV

HPV for Clinicians CE

The HPV Clinicians for CE link is a CDC website with free, credit courses on HPV infection, cancers and vaccinations. The courses include guidance on how to have an effective conversation with parents about HPV vaccinations.

You Are The Key to Cancer Prevention! Vacinate!  http://www.kansasaap.org/wordpress/chapter/kaap-webinars/hpv-webinar/

You Are the Key to Cancer Prevention! Vacinate! is presented as a web-on-demand video with pre-test and post-test. 

Physicians:   The Kansas Chapter, American Academy of Pediatrics is accredited by the Kansas Medical Society to provide continuing medical education for physicians.

The Kansas Chapter, American Academy of Pediatrics designates this enduring material activity for a maximum of 1.0 AMA PRA Category 1 Credit(s)TM.  Physicians should only claim credit commensurate with the extent of their participation in the activity.


Find A Doctor 

Click here to access Find A Doctor, our online provider search tool.  

Access a pdf Provider Directory:  
     Eastern third of Kansas (PDF 2.01 MB) 
     Middle third of Kansas (PDF 1.39 MB) 
     Western third of Kansas (PDF 660.67 KB)
     Home and Community Based Service (HCBS) Provider Directory (PDF 1.25 MB)

Medical Injectables

Specialty pharmacy medications covered on the Medical Benefit may be provided through a variety of channels – home infusion provider, outpatient facility, physician, or specialty pharmacy.

For physicians who do not want to buy-and-bill a specialty pharmacy medication that is covered on the Medical Benefit, they may choose to source it through a network specialty pharmacy:

Network Specialty Pharmacy

Phone Number



BioScrip (offers nursing services)

• also a National Home Infusion Provider for Medical Benefit medications


The following specialty pharmacies may also provide specific categories of specialty pharmacy medications:

Network Specialty Pharmacy

Medication Category

Phone Number

Accredo (offers nursing services)

Enzyme Deficiency

Gaucher's Disease

Immune Globulin

Pulmonary Hypertension



Option Care (offers nursing services)

Cardiovascular/Heart Failure

Enzyme Deficiency

Gaucher's Disease


Immune Globulin



CVS Caremark Specialty Pharmacy

Enzyme Deficiency

Gaucher's Disease


Pulmonary Hypertension


Coverage of the requested drug is dependent on the member's benefits, and the availability of a specific drug from a network specialty pharmacy may vary.

The Specialty Pharmacy can deliver the medication to the healthcare practitioner's office or another site (ex. patient's home) upon request, and the Specialty Pharmacy will bill the patient's health plan directly.


Disclosure forms

Disclosure Forms are required for all contracted providers. If you are already a network provider and have not submitted your completed disclosure form, please email the form to ks.disclosure.forms@uhc.com

Provider Notice Archives

Kansas Department of Health and Environment's Division of Health Care Finance and the Kansas Foundation for Medical Care (KFMC) are working together to assist Medicaid providers in Kansas with implementing health information technology. The documents available at this link describe the services offered and eligibility criteria.

KDHEMU Notice Faxable (PDF 143.32 KB)

KDHEMU Notice For Stakeholder Newsletters (PDF 142.57 KB)


UnitedHealthcare Community Plan Medical & Drug Policies and Coverage Determination Guidelines

UnitedHealthcare has developed Medical Policies, Medical Benefit Drug Policies and Coverage Determination Guidelines to assist us in administering health benefits. These policies and guidelines are provided for informational purposes, and do not constitute medical advice.
View the guidelines

Integrity of Claims, Reports, and Representations to the Government

UnitedHealth Group requires compliance with the requirements of federal and state laws that prohibit the submission of false claims in connection with federal health care programs, including Medicare and Medicaid. 
View our policy (PDF 38.15 KB).


If UHG policies conflict with provisions of a state contract or with state or federal law, the contractual / statutory / regulatory provisions shall prevail. To see updated policy changes, select the Bulletin section at left.